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Terms & Conditions

1. Introduction

Welcome to NEEDO (“we”, “our”, “us”).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand) and any other applicable laws.
This Privacy Policy explains what personal information we collect, how we use it, and the rights you have.

By using our website or services, you agree to the terms of this Privacy Policy

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Your name and contact details (email, phone number, address)

  • Account details (username, password)

  • Payment information (through secure third-party processors)

  • Your communications with us (emails, messages, feedback)

  • Usage data such as IP address, browser type, and pages visited (via cookies and analytics tools)

We collect personal information directly from you when you provide it (for example, when you sign up or contact us) and automatically when you use our website.

3. How We Use Your Information

We use your personal information for purposes such as:

  • Providing and improving our website and services

  • Processing payments and orders

  • Responding to your enquiries and support requests

  • Sending you updates or promotional material (if you’ve opted in)

  • Analyzing website performance and user experience

  • Meeting legal or regulatory obligations

We will only use your information for the purpose it was collected or for a closely related purpose that you would reasonably expect.

4. Sharing Your Information

We may share your information with:

  • Service providers and partners who help us operate the website (e.g. payment processors, hosting providers)

  • Legal or government authorities if required by law

  • Third parties in the event of a business transaction (e.g. sale or merger)

We require all third parties to handle your information safely and in compliance with privacy laws.

If we transfer your personal information outside New Zealand, we ensure that it is protected by comparable privacy safeguards.

5. Cookies and Analytics

We use cookies and similar technologies to improve your experience, remember preferences, and analyze site traffic.
You can disable cookies in your browser settings, though some parts of our website may not function properly as a result.

6. Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorized access.
However, no system is completely secure — please take care when sharing information online.

7. Access and Correction

You have the right to:

  • Request access to the personal information we hold about you

  • Ask for corrections if the information is wrong or incomplete

To do so, please contact us using the details below. We’ll respond as soon as reasonably possible.

8. Retention

We keep your personal information only for as long as necessary to fulfill the purposes it was collected for or as required by law.
When no longer needed, we securely delete or anonymize your information.

9. Privacy Breaches

If a privacy breach occurs that is likely to cause serious harm, we will notify both you and the Office of the Privacy Commissioner as required under the Privacy Act 2020.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with the updated date.

11. Contact Us

  • If you have any queries or complaints about our Privacy Policy, please contact us.

Effective – 2025

NEEDO Loyalty Card Terms & Conditions

By participating in the NEEDO Loyalty Program (“Program”), you agree to the following terms and conditions.

1. Participation

  • By using or presenting a NEEDO Loyalty Card, you accept these terms.

  • A loyalty card must be presented at the time of purchase to receive a stamp.

  • One (1) stamp will be issued for every full-priced pasta or pizza purchased.

2. Earning and Redeeming Rewards

  • Once you collect 10 stamps, you’re entitled to one (1) free standard pasta (any size ) of your choice or one slice of Margherita. 

  • The free pasta will be discounted from the lower-priced pasta in your order (if applicable).

  • Loyalty cards cannot be used for:

    • Pasta catering orders

    • Discounted or promotional pasta

    • Any other offer or deal in conjunction with the Program

  • Stamps and rewards cannot be transferred, shared, or redeemed for cash.

1. Participation

3. Validity and Verification

  • Stamps are only valid when applied by a NEEDO team member at the time of purchase.

  • NEEDO reserves the right to refuse or cancel any loyalty card if there is reason to believe it has been altered, misused, duplicated, or obtained fraudulently.

4. Program Changes and Termination

  • NEEDO may amend, suspend, or discontinue the Loyalty Program at any time without prior notice.

  • If the Program is discontinued, any unredeemed stamps or free meals will expire and cannot be claimed or exchanged.

5. General

  • The NEEDO Loyalty Program is operated in accordance with New Zealand consumer law, including the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

  • Nothing in these terms affects your legal rights under New Zealand law.

  • For any questions, please contact our team at hello@needo.co.nz or visit us in-store.

Last updated: 2025

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